FAQs - FREQUENTLY ASKED QUESTIONS

To create an account, click on the little man icon at the top right: a page will open to access and create a new account. Click on create a new account and fill in the required fields. From your account you can later add all the data relating to the shipping and billing address and keep track of your orders.

No, it doesn't. Registration is completely free

Click on the little man icon in the upper right corner click on the question "Forgot password?". Simply enter the email or username you have registered with and you will receive an email with the link to change the previous password.

Before starting with your purchases, we recommend that you read our Terms and Conditions. After registering, you can place your order. You will be able to insert the products that interest you in the cart even without being registered, but we advise you to register to make your future purchases faster.

YOUMOODA accepts payments by card, PayPal or cash on delivery(Italy only). You can select the payment method by proceeding with the purchase from the cart. It is possible, through a contact form, to pay by bank transfer - although delivery times are longer.

At the moment, payment is only available in euros.

Each clothing item on YOUMOODA has a size guide. Click on the "Size Guide" item to view the conversion table. For more information, contact our staff. If the garment does not fit you, you can return it by following the instructions provided in the Returns section at the bottom of the page.

No, adding an item to your cart doesn't reserve it for you. In the meantime it could be bought by someone else.

We are always looking for new brands to add to YOUMOODA, always based on the quality of the final product. At each change of season new brands could be added and others removed. Sometimes, it is possible that they will be added during the same season.

If your size is no longer present, you can request more information using the appropriate form in the "contact us" section.

Unfortunately, we do not currently accept this type of request.

Unfortunately, we do not currently accept this type of request.

Of course, just send us an email using the appropriate form in the "contact us" section. In order to be able to set aside your order, you will be asked for a deposit. If you do not complete the payment of the remainder within 30 days from the deposit of the deposit, the product will be put on sale again and your deposit will be lost.

Of course, just send us an email using the appropriate form in the "contact us" section. In order to complete your order, you will be required to pay up to a maximum of 3 installments within 30 days of each other. If you do not complete the payment within the deadlines, the product will be put on sale again and the installments previously paid will be lost.

The data you provide will be processed for the purposes related to accessing the communication information on YOUMOODA. In any case, your data will not be disclosed, if not to companies for mailing and data entry, or sold to third parties. Finally, within YOUMOODA, your data may only be known by subjects specifically appointed to the administrative offices. For more information, see the Privacy Policy section

When you open the cart to proceed with the purchase of the product, you will find a special box below for entering your coupon code.

After making the purchase, you will receive a confirmation email containing the order number, shipping and billing data, the list of products ordered followed by a brief description and the total price, including shipping costs.

YOUMOODA will accept the cancellation of the order by 3 pm on the current working day (for orders placed by 2 pm) or later (for orders placed after 2 pm). After that you can no longer cancel it, but you can still return it. For more information, check out the Terms and Conditions page.

The order will be charged as soon as the order starts being processed. If you cancel your order by 2 pm (before it leaves our office) we will immediately cancel and refund your order through the payment method you use.

Shipping costs are € 8 throughout Italy. For the rest of Europe, the tariff of the States currently served can vary from € 20 to € 50. For the USA the rate is € 50.

Once the package containing your order has been shipped, you will receive a confirmation email containing the link to refer to for tracking the shipment.

We keep the site's warehouse up to date with that of the physical store, however if the product is sold simultaneously in the store and online, our warehouse information may be temporarily inaccurate.

If the item you ordered is not available, it will be promptly communicated to you by email, and we will eventually propose other products similar to the one you ordered. You will have 24 hours to reply and to change your order. If our proposal is not to your liking, we will refund the amount.

All orders will be processed by the staff on site, so that the product is best protected to arrive in perfect condition.

Currently, we ship to Italy, Europe and the USA. If you don't find your country, contact us for more information

YOUMOODA currently ships to a single address, the one you indicated in the section dedicated to the billing address or the address indicated by you, if it were different from the billing address.

After verifying and approving the payment details, we will ship your order via DHL. The package is delivered within 1 to 2 working days after the courier has taken charge of the order. However, it is possible that times vary depending on the area where you live. You can still have more detailed information through the tracking code that will be sent to you. For shipments to Europe and USA times may vary. Please contact us if you need more information.

Our courier guarantees a second step, before which he will try to contact you via the phone number indicated by you. You will still be left with a notice of attempted delivery with instructions on how to contact the courier and organize the return. For more information, see the Terms and Conditions page, in the "Shipping" section.

You can return your order no later than 10 days from the date of receipt of the package, in the original packaging and according to the rules specified on the Returns page.

Once the return is made, we will check that it complies with our returns policy and you will be refunded via the payment method you used for this transaction. Please note that it may take a few days before we get your refund depending on the payment method you use. The refund will be made no later than 14 days from the date you received the confirmation email from our staff to start the return procedure. If the payment had been made by bank transfer, we ask you to send us an email to info@youmooda.com containing your IBAN and the reference to the order you made.

If you cancel your order before it leaves our office, we will refund you via the payment method you use.
If you paid with PayPal, the refund takes effect immediately. If you paid by card, the times for returning the amount vary depending on the institution that issued the card with which you placed the order.

If you want to replace your item, you will have to return it and make a new order. For further information consult the "Returns" page.